Order and delivery terms

General
Online store order and delivery terms. Godies reserves the right to change these terms of delivery by unilateral decision without prior notice.

The website is owned by NBI Nordic Beauty Import Oy (Godies). By placing an order in the godies.fi online store, you accept the order conditions on this page and confirm that the information you provided is correct. In the text below, the terms "Godies", "godies.fi", "we", "our", "company", "online store" refer to Godies.

Seller
NBI Nordic Beauty Import Oy (2608059-8)
Eteläranta 6 LH 1-2
00130 Helsinki

Payment and payment methods
All prices are shown in the online store in euros. The prices shown on the website include VAT. Godies reserves the right to price changes due to supplier price changes, incorrect price lists, received incorrect price information or other pricing errors. Godies also reserves the right to other price changes.

The products and their postage are paid when ordering. Please note that our shopping cart is not reserveable, i.e. the products are reserved for you only when the payment has been successfully completed through the checkout of our online store. You can find all our up-to-date payment methods at checkout. In our online store, you can pay in a variety of ways with the following payment methods:

Klarna: online bank payment, card payment, invoice
Paytrail: card payment, online bank payment, Pivo, MobilePay
PayPal: payment via your own PayPal account
ShopPay: card payments
GooglePay: card payments

Depending on the payment method, Klarna, Paytrail, PayPal, ShopPay or GooglePay work as payment service providers in our online store. The payment service provider forwards the payment to the seller.

In cases of complaints related to payments, we ask that you primarily contact the selected payment service provider.

Klarna: https://www.klarna.com/fi/
Paytrail: https://www.paytrail.com
PayPal: https://www.paypal.com/fi
ShopPay: https://shop.app/shop-pay
GooglePay: https://pay.google.com/about/

Each completed and approved order creates an automatic order confirmation that is sent to the customer's email. The most common reason for a missing order confirmation is the wrong e-mail address given at the time of ordering or the order confirmation being automatically filtered to spam.

Discount codes and their use
Discount codes may be distributed in connection with marketing campaigns. The discount code must be used during its validity period. Gift cards cannot be purchased with discount codes. Unused discount codes will not be refunded afterwards.

The discount code can only be redeemed when placing an order at the checkout before sending the order. It is not possible to add discount codes to an order after placing the order, so please make sure you have added the discount code at checkout before finalizing the order. Different discount codes cannot be combined, unless otherwise stated.

Order and delivery
In order to guarantee the fastest possible delivery, we process your order as soon as we receive it. For this reason, unfortunately, we cannot add or change products to the order. If you want to order more products, please always place a new order.

The customer is responsible for the correctness of his own information when placing an order. Unfortunately, we cannot change the information or the selected delivery point afterwards. The customer must therefore take care that all the information required for the order (address, telephone number, e-mail) is correct.

Shipping costs
We use several different delivery methods in the online store. Delivery methods and prices may vary.

Posti collection point delivery €4.90 (free for orders over €50)
Posti home delivery €12 (free for orders over €100)
Postnord collection point delivery €4.90 (free for orders over €50)

You can see up-to-date information about the delivery price and the delivery methods available for the order at the online store's checkout. The shipping costs of the selected delivery method are always added to the shopping cart amount. We deliver the order using the delivery method you choose.

Delivery times
We process and ship all orders from our warehouse normally within 1-2 business days of their arrival. After this, it depends on the transport company how many days the package will travel to the pick-up point or the selected address.

Orders received by 1 pm on weekdays are processed the same day (unless the processing is congested).

The majority of orders sent to the capital region, Turku and Tampere, which reach us by 9 pm on a weekday, will be delivered on the next weekday, if Posti is chosen as the transport company.

The shipping company's delivery time to the pick-up point or recipient's address depends on the selected shipping company and delivery method.

• Post: usually 1-2 business days (Northern Finland usually 3-4 business days. International deliveries can take longer)
• Postnord: usually 1-2 business days (International deliveries can take longer))

The transport time estimate is calculated from the day the delivery has left our warehouse. The transport companies are responsible for the delivery times of the transport companies.

In urgent times (sales of beauty boxes, campaigns, launches), delivery times may be longer.

As soon as your order leaves our warehouse, you will receive a delivery confirmation in your email. It contains a tracking code and link. Each successful order generates an automatic delivery confirmation. The most common reason for missing a delivery confirmation is that an incorrect email address was accidentally entered when ordering. Please also check your spam folder just to be sure.

NOTE! Packages are stored in vending machines and branches for only 7 days. Please make sure you pick up the package in time. We have to charge a handling fee of €15 for packages left uncollected. When the undelivered package arrives back at us, we reserve the right to deduct a handling fee of €15 from the returned order amount.

Cancellation and return
According to the Consumer Protection Act, products ordered from the online store have a 14-day right of cancellation starting from the order date.

Before canceling or returning an order, the customer must contact our customer service (asiakaspalvelu@godies.fi) and inform them of the cancellation or return. Please state your order number and any products to be returned in the email. It is possible to make a return for all or only part of the products in the order. The products to be returned must be unused, in the original packaging and without defects. The right of return does not apply to opened hygiene products. Please note that we do not accept returns/complaints for products that you have used but that do not meet your expectations.


The customer is responsible for returning the product, for example for possible damage to the product in transit or loss of the package. Pack the returned products well. Godies has the right to partially or completely reduce the value of the product if the products have been used, errors have occurred, the original packaging has been lost or the products are otherwise not in the condition in which they were sold to the customer.

We process returns after they arrive at our warehouse within a maximum of 14 days. The payment is returned in the same way as the order was paid for.

Please remember to ask for and keep the receipt and the tracking number when you leave the return package at a Posti or Postnord office. This way we can track the return shipment if necessary. Please note that return packages cannot be taken to vending machines! The return code does not work for machines. Returns only to offices with staff.

Reclamations
Notification of incorrect delivery or defective product must be made within 14 days of receiving the product. If the package is damaged during delivery, a complaint must be made immediately to the transport company.

If the product you received is defective, please notify us immediately by e-mail: kaskapalvelu@godies.fi. Attach a picture of the advertised product, an explanation of the situation, your order number and your name to the email. We'll get back to you as soon as possible.

According to the Consumer Protection Act, you cannot complain about the product just because of dissatisfaction, because we do not sell with sale on approval terms.

Statutory error liability and other information
Our liability for errors is determined by applicable law. If you notice an error in the product, please contact our customer service, even if the product return period has already expired. We are responsible for any errors that were in the product when you received it, even if the error was only discovered later. However, you must report the error you have found within a reasonable time after you have discovered it, no later than 2 months after receiving the product. Our responsibility does not apply to errors caused by incorrect use, treatment or handling of the product or normal wear and tear of the product.

Please note that the actual ingredients of the product may differ from what we indicate in the product description. This may be due to the fact that the product has been renewed recently, or the ingredients of the product have been declared according to non-EU legislation, which may differ from the way ingredients are declared in the EU. A single different ingredient does not qualify for a free return.

Possible allergic reaction or sensitization caused by the use of the product is not covered by error liability. All products sold by Godies are CPNP approved, which means they meet EU cosmetic legislation requirements. Even though the safety of the products has been ensured, it still does not eliminate the possibility of an individual consumer being, for example, allergic to an ingredient. If you notice that the product causes allergy symptoms, redness or other symptoms, stop using it immediately. The possible cause of the allergy must always be determined by allergy tests prescribed by a dermatologist, by the consumer himself and at his expense.

Godies reserves the right for typographical errors and out-of-stock items on the website. Godies does not guarantee that the appearance of the product received by the customer fully corresponds to the product image presented on the website, because e.g. the screen, image quality and resolution of the device used can all affect, for example, the color tones of the product. The product presented on the website may differ from the product received by the customer also due to packaging updates by the manufacturer. In case of doubt, contact Godies customer service. Godies does its best to ensure that the images presented on the site are as truthful as possible.

Customer service
Did you have any questions about your order, products or something else? Our customer service will be happy to answer all questions! Feel free to contact us by e-mail: kaskapalvelu@godies.fi. We aim to respond to all emails in the order they are received within one business day.

Please also take a look at the "Frequently Asked Questions" section here, where you will find answers to frequently asked questions.

Please be in contact with our customer service in possible problem situations.

Updated 7/16/2024